Restructured fragmented source content into a user goal-driven, DITA-compliant help article. Learn more

ShareX Beginner's Guide is a user guide for new users of ShareX, a screen capture, and productivity tool software. Learn more

Descaling Your Nespresso Machine is a procedural guide that was inspired by user feedback (including my own!) on the descaling process for the VertuoPlus machine. Learn more

Lone Wolf Style Guide is a style guide for employees and external stakeholders creating content for Lone Wolf Technologies, a real estate technology company based in Cambridge, ON. Learn more

How Self-Service is Changing the Customer Experience is a white paper that explores the benefits and considerations of implementing self-service for small to medium sized businesses. Learn more