Hi! I’m Tracy, a tech recruiter turned technical writer based in Toronto. I take complex concepts and demystify them.

Growing up as the eldest child of immigrant parents, I played many roles—real-time translator, emergency technical support, and restaurant order taker to name a few. My customers made things interesting and unpredictable :) I’ve since turned that experience into skills I use at work like clear communication, project management, content organization, cross-functional collaboration, and most recently, technical writing.

I can help you:

• write concise and easy to understand content specific to your customers' needs.
• analyze your audience to understand your needs and where your gaps might be.
• conduct research and interview SME’s to ensure all of your content is clear, accurate, and consistent.
• create scannable content so your customers can find information faster.
• collaborate with your teams and manage projects effectively.