Hi! I'm Tracy, a tech recruiter turned technical writer based in Toronto. I take complex concepts and demystify them.

I'm a user-focused and systems-minded Product Content Designer/Technical Writer with 3+ years of experience transforming complex product requirements into clear, accessible documentation and UX copy.

As a Certified Professional Technical Communicator (CPTC™), I specialize in information architecture, modular DITA authoring, and cross-functional release management.

Key skills:

• Audience and content gap analysis: Analyzing user needs, identifying documentation gaps early, and restructuring complex content for maximum clarity and scannability.

• Structured content and IA: Hands-on expertise authoring modular DITA/XML content sets in a CCMS using concept, task, reference, and troubleshooting topics.

• End-to-end content ownership: Full documentation lifecycle management, cross-functional GTM launch alignment, and recurring monthly release communications.

• Stakeholder management and GTM alignment: Partnering closely with Product Managers, Designers, and Engineering leads to resolve dependencies, align cross-functional priorities, and drive smooth product releases.

• UI content and governance: UX copy design in Figma, UI string reviews, terminology standards, and global localization readiness.

• AI and workflow automation: Designing AI-assisted self-service workflows and custom AI skills to eliminate operational bottlenecks and streamline content updates.

• Tools and technologies: Heretto CCMS, DITA/XML, Figma, Jira, WalkMe, Pendo, Google Workspace, Photoshop, and Snagit